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Privacy Policy for Northants Pro Clean

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At Northants Pro Clean, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

By using our website and services, you agree to the collection and use of your personal data as outlined in this policy.

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1. Information We Collect

We collect and process the following types of personal data when you use our website or engage with our services:

  • Personal Identification Information: Name, email address, phone number, postal address.

  • Technical Data: IP address, browser type, and version, time zone, location data, and other technical details related to your interaction with our website (collected via cookies).

  • Service Data: Information you provide when requesting a quote or scheduling a service, including the type of service requested and location.

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2. How We Use Your Information

We may use the information we collect from you in the following ways:

  • To provide and improve our services (e.g., scheduling pressure washing, gutter cleaning, etc.).

  • To process payments and provide invoices for services rendered.

  • To respond to your inquiries or customer service requests.

  • To send marketing communications (with your consent), including updates, special offers, and promotions related to our services.

  • To comply with legal obligations (e.g., maintaining records for accounting and tax purposes).

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3. How We Protect Your Data

We take the security of your personal data seriously. We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.

  • Encryption: We use SSL encryption to secure the transmission of data over the internet.

  • Access Control: Access to your personal data is restricted to employees who need it to perform their duties.

  • Data Storage: We store personal data securely on servers that comply with data protection regulations.

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4. Sharing Your Information

We do not sell, rent, or lease your personal data to third parties. However, we may share your personal data with trusted third parties for the following reasons:

  • To provide services you’ve requested (e.g., sharing contact details with subcontractors for certain services).

  • For legal obligations, such as compliance with tax or regulatory requirements.

  • With trusted service providers (e.g., payment processors, email marketing platforms), who are required to protect your information in accordance with data protection laws.

We ensure that these third parties comply with relevant data protection regulations through written agreements.

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5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. These technologies collect information about your use of our site, including the pages you visit and any interactions you have.

You can control cookies through your browser settings. For more information, please refer to our Cookie Policy.

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6. Your Rights

Under the GDPR, you have the following rights concerning your personal data:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.

  • Right to Rectification: If you believe the information we hold about you is incorrect or incomplete, you can request that we correct it.

  • Right to Erasure: You can request the deletion of your personal data under certain conditions.

  • Right to Restrict Processing: You have the right to restrict the processing of your personal data in some situations.

  • Right to Data Portability: You can request a copy of your personal data in a commonly used, machine-readable format.

  • Right to Object: You can object to the processing of your personal data for certain purposes, including direct marketing.

To exercise any of these rights, please contact us using the details in the "Contact Us" section below.

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7. Marketing Communications

If you have agreed to receive marketing communications from us, you may unsubscribe at any time by:

We will never send marketing emails without your consent, and you have the right to opt out at any time.

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8. International Transfers

We do not transfer your personal data outside the European Economic Area (EEA). If we ever do, we will ensure that appropriate safeguards are in place to protect your information, in compliance with applicable data protection laws.

 

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review the privacy policies of any third-party sites you visit.

 

 

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. Please check this page regularly to stay informed about how we protect your information.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise any of your rights, please contact us:

Northants Pro Clean

Email: info@northantsproclean.co.uk
Phone:07377927307

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Last Updated: 20/05/24

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